Shipping & Delivery Policy
Effective Date: June 2026
At PidiX, we are committed to delivering your order safely, efficiently, and in a timely manner. This Shipping & Delivery Policy outlines the terms related to order processing, shipment, and delivery of products purchased through our website.
1. Order Processing
Once your order is successfully placed and payment is confirmed, our team begins processing it for dispatch. Most orders are processed within 1–2 business days. Orders placed on weekends, public holidays, or during promotional campaigns may require additional processing time.
Customers will receive an order confirmation immediately after placing the order, followed by shipment details once the order has been dispatched.
2. Shipping Coverage
PidiX currently delivers products across India through trusted courier and logistics partners. At present, we do not offer international shipping. We continuously work to expand our delivery network and improve service coverage.
3. Delivery Timelines
Delivery timelines vary depending on the customer's location and courier service availability. Most metro city orders are delivered within 2–5 business days, while deliveries to smaller cities and remote locations may take between 3–10 business days.
While we strive to meet the estimated delivery timelines, delays may occasionally occur due to factors beyond our control, including weather conditions, transportation disruptions, public holidays, or unforeseen operational challenges.
4. Shipping Charges
Shipping charges, if applicable, will be displayed clearly during checkout before payment is completed. From time to time, PidiX may offer free shipping promotions on selected products or order values.
Any such promotional offers will be communicated on the website and may be modified or withdrawn without prior notice.
5. Shipment Tracking
Once your order has been dispatched, shipment and tracking details will be shared through Email, SMS, WhatsApp, or other available communication channels. Customers can use the provided tracking information to monitor the status of their shipment until delivery.
In case tracking information is not received within a reasonable time after placing the order, customers may contact our support team for assistance.
6. Delivery Attempts
Our courier partners generally make multiple attempts to deliver an order. If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or delivery attempts repeatedly fail, the package may be returned to our warehouse.
In such situations, additional shipping charges may apply for re-dispatch of the order.
7. Customer Responsibility
Customers are responsible for providing accurate shipping details, including complete address information, contact number, and recipient details at the time of placing an order.
PidiX shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
8. Damaged, Opened or Tampered Packages
We take utmost care in packaging and dispatching our products. However, if a package appears damaged, opened, or tampered with at the time of delivery, customers are advised to refuse acceptance wherever possible.
If the package is accepted, customers should record a clear unboxing video and report the issue to our support team within 48 hours of delivery. Such reports will be reviewed on a case-by-case basis.
9. Delayed Deliveries
Although we make every effort to ensure timely delivery, certain circumstances beyond our control may lead to delays. These may include courier disruptions, severe weather conditions, transportation issues, government restrictions, natural disasters, or other force majeure events.
PidiX shall not be held liable for delays caused by such circumstances.
10. Lost Shipments
In the rare event that a shipment is confirmed as lost by the courier partner, PidiX will coordinate with the logistics provider to investigate the matter. Depending on the outcome of the investigation, a suitable resolution may be provided, including replacement of the product or other appropriate support.
11. Order Updates
Customers may receive updates regarding their order throughout the fulfillment process, including:
• Order Confirmation
• Payment Confirmation
• Shipment Confirmation
• Tracking Information
• Delivery Confirmation
These notifications help customers stay informed about the status of their purchase.
12. Contact Us
For any shipping or delivery-related queries, customers may contact us through the details provided below:
PidiX Customer Support
Email: pidixhaircare@gmail.com
Phone: +91 9729322399
Address:
PidiX
Kalyan Nagar, Gali No. 1,
Opposite Jagdambe Paper Mill,
Begu Road, Sirsa, Haryana – 125055
Disclaimer
Delivery timelines mentioned on the website are estimates and should not be interpreted as guaranteed delivery commitments. Actual delivery times may vary depending on location, courier operations, and other external factors.